Shipping policy

PURCHASE OPTIONS, SHIPPING AND DELIVERY POLICY
Last Updated: August 31, 2025

ORDER PROCESSING TIMES
Orders placed on weekdays before 8:00 PM Central Daylight Time (CDT) are typically processed and shipped the same day. Orders received after this cutoff or placed on weekends/holidays will begin processing the next available business day. Please note that "processing" includes quality inspection, secure packaging, and labeling prior to handing the package to our shipping carrier. Processing times do not include transit time with the carrier once your order has been shipped.

DOMESTIC SHIPPING (UNITED STATES)
Pardon My Smoke LLC currently ships exclusively within the contiguous United States via USPS Priority Mail, UPS Ground, or FedEx Home Delivery depending on package weight and destination zip code. All orders are processed in Austin, Texas at 5900 Balcones Dr, Ste 100, Austin, TX 78731-4257 | Pardon My Smoke LLC.

SHIPPING RATES AND ESTIMATED DELIVERY TIMES
Shipping rates are calculated automatically at checkout based on your order total, package weight, and destination address. Standard delivery windows vary by carrier zone:
- Zones 1–3 (regional/Texas): Typically 1 to 3 business days after shipment.
- Zones 4–6 (continental US): Typically 2 to 5 business days after shipment.
- Zones 7–8 (AK/HI/Remote areas): Typically 5 to 7 business days after shipment, subject to carrier availability and service restrictions.

These are estimated transit times provided by the shipping carriers. Pardon My Smoke LLC does not guarantee specific delivery dates or timelines once an order has been handed off to the carrier. However, per the FTC Mail Order Rule (16 CFR Part 435), if we cannot ship within the timeframe stated at checkout or, if no timeframe was stated, within 30 days of your order, we will notify you promptly and offer you the option to either wait for an updated shipping date or cancel your order for a full refund.

SHIPPING INSURANCE AND LOSS OF PACKAGE
All standard domestic shipments include up to $100 in carrier liability coverage at no additional cost. For orders exceeding this amount, PMS strongly recommends adding shipping insurance through our checkout process (if available) before completing your purchase — doing so ensures the full order value is protected against loss or damage during transit.

If your order value exceeds the included $100 coverage and you have not purchased additional insurance through our checkout process, PMS's maximum liability for lost or damaged shipments is limited to the carrier's standard liability as published on their website at the time of shipping. We will assist with any carrier claims on your behalf regardless of whether insurance was purchased.

ADDRESS ACCURACY AND NON-DELIVERY
You are responsible for providing an accurate and complete delivery address at checkout. PMS verifies every order for obvious errors (misspelled streets, missing apartment numbers) before handing it to a carrier. If an incorrect or incomplete address causes your package to be returned to us:

- For PMS fulfillment errors (wrong label applied, wrong item shipped): No fees apply and we will re-ship at our expense after confirming the correct address with you.
- For customer-provided address errors: We will make one good-faith attempt to contact you via email to arrange redelivery or a corrected shipping address. If no response is received within 7 days of this notice, or if multiple delivery attempts fail, any refund for returned items may be issued at PMS's sole discretion after deducting actual return and re-shipping costs incurred by the carrier. Any charges for re-dispatch will only apply with your express consent before we ship again.

For orders over $35, we strongly recommend adding signature confirmation through our checkout process (fee may apply). Signature confirmation ensures someone is physically present to receive the package and prevents porch piracy or lost deliveries. For all other order values, standard delivery without a signature requirement applies unless you request an upgrade at checkout. Additionally, please use carrier delivery instructions such as "signature required" when available.

DELIVERY RESPONSIBILITY AND BUYER REMEDIES
Once your order leaves our facility and is properly addressed, packaged according to industry standards for food products, and handed to a shipping carrier, you assume responsibility for tracking the package through the carrier's system. However — PMS will never leave a customer without a remedy:

If your order arrives damaged in transit, or if tracking shows "Delivered" but you have not received the goods after 3 business days past the expected delivery date window (or 7 business days for remote zone deliveries):
- Contact us at contact@pardon-my-smoke.com within 14 calendar days of the expected delivery date. Include your Order Number and, where applicable, photographic evidence of damage to packaging or contents.
- We will either reship your order at no charge or issue a full refund — whichever you prefer.
- We will also file a carrier claim on your behalf when appropriate.

PMS may deny claims received more than 14 days after the expected delivery date, and we reserve the right to request additional documentation (such as proof of delivery attempts by the carrier) before resolving any dispute.

CARRIER DELAYS AND FORCE MAJEURE
While PMS makes reasonable efforts to ship orders within the timeframes stated above, some delays are beyond our control: weather events, natural disasters, holidays, customs inspections, and carrier operational issues can all impact transit times. We understand that waiting for your order is frustrating when factors outside of everyone's control cause disruptions, so we commit to communicating proactively with you if we become aware of any significant shipment delays.

If a delay exceeds 45 calendar days from the date of your original order (or an alternative timeframe communicated at checkout), you are entitled to cancel and receive a full refund regardless of whether the package has already shipped — per the FTC Mail Order Rule (16 CFR Part 435) and Texas consumer protection law.

CHANGES TO THIS POLICY
We reserve the right to modify this Shipping Policy at any time in our sole discretion (including changes to shipping zones, available carriers, processing times, or domestic/international availability). If we make material changes that affect your rights under this policy — such as new fees, revised delivery windows, or changes to insurance coverage options — we will provide conspicuous notice on our website homepage for at least 30 days before the change takes effect. Continued use of our store after that period constitutes acceptance of the revised terms.

GOVERNING LAW AND CONTACT
This policy is governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any disputes arising under this policy shall be resolved in the state or federal courts located in Travis County, Texas (or, if a non-Texas resident customer brings an action in their jurisdiction of residence and that jurisdiction permits such venue, then in that jurisdiction).

For shipping questions: contact@pardon-my-smoke.com | 5900 Balcones Dr, Ste 100, Austin, TX 78731-4257 | Pardon My Smoke LLC.